Journey Mapping
This project applies journey mapping as a visual communication approach to simplify complex processes into clear, user-friendly narratives. By structuring information into sequential steps, the design helps audiences quickly understand how a service, system, or experience flows from start to finish.
Journey Mapping
Illustration
Journey Mapping | Visual Communication | Humanitarian Technology
Journey mapping is particularly useful for illustrating workflows, service delivery models, user experiences, and operational systems where multiple steps and actors are involved. The result is a structured visual tool that enhances understanding, decision-making, and communication across teams and audiences.
Tools Used
Canva – layout design, composition, and final infographic production
Vector illustration tools – creation and refinement of custom characters, icons, and visual elements
Customer Journey Mapping and Characters | AI-generated
